Tates CoachesWe Turn Miles into Smiles!

Holiday Booking Contract

Tates coaches take every care that you will have an enjoyable carefree holiday, but in your own interest you are advised to read the following conditions which set out the respective rights & liabilities of yourself & the company. Upon signing the booking form & receiving confirmation you accept these conditions.

YOUR HOLIDAY PRICE

Holiday prices include coach travel, ferries, VAT., accommodation & meals only as specified in the holiday description. Coffee & refreshments en-route, lunches on day excursions are not included unless specified.

We guarantee that your holiday price will not be subject to surcharges except for those resulting from action beyond our control. Continental holidays may also incur surcharges should the exchange rate change from those shown in the holiday description.

RESERVATIONS

A non-refundable deposit of £50.00 per person to be paid at the time of making the booking. The balance is to be paid no later than 6 weeks prior to the departure date.

IF YOU CANCEL YOUR HOLIDAY

You must do so in writing to Tates Coaches. As this incurs administrative costs we will retain your deposit. If cancelled within 42 days the following charges will apply.

42-28 Days

30% of total holiday cost

27-14 Days

45% of total holiday cost

13-7 Days

60% of total holiday cost

Within 7 Days

100% of total holiday cost

COMPLAINTS

If you have a complaint during your holiday please notify our driver/courier immediately, who will do his/her best to rectify the problem at source. If this is not possible please send details in writing within 14 days of your return from the holiday. The company may not be able to examine any claim if the period has elapsed.

STATUTORY AUTHORITIES

This brochure is issued to conform to the legislation of the national & international bodies of those countries it will operate in. The company reserves the right to modify the tours to conform with requests from the relevant authorities.

ON A HOLIDAY YOU MAY NOT

1. Bring a pet or any other animal (except guide dogs by arrangement)

2. Play a radio or audio equipment on the coach.

3. Engage in any activity likely to cause nuisance to other passengers.

4. Smoke on the coach

CONDITIONS OF CARRIAGE

Tates Coaches accepts responsibility for those arrangements for your holiday which are wholly within our control & therefore accepts liability to clients for the negligence of our servants or employees. We make every effort to ensure proper arrangements have been made for all holidays advertised in the brochure & that suppliers of the services which you will enjoy during your holiday are efficient and reputable. However, we do not have direct control over the provision of such services by those suppliers & so cannot accept liability for any loss arising from actions or omissions of such suppliers who are not our servants or agents.

Luggage must be restricted to one medium size suitcase (15 kilos) per person. We reserve the right to refuse to carry overweight luggage. Whilst every care will be taken with passenger's possessions, the company cannot accept liability for luggage or personal items left in the coach.